Refund policy

Return and Refund Policy

Thank you for shopping at The Chic Boutique. We want you to love your jewelry as much as we do! If you are not completely satisfied with your purchase, we’re here to help.

Returns

  • Eligibility: Items must be returned within 14 days of the delivery date. Items must be in their original, unworn condition, and in their original packaging.
  • Non-Returnable Items: We do not accept returns for personalized, custom-made jewelry, or items marked as final sale.
  • Process: To initiate a return, please email us at info@chicboutiquebling.com with your order number and the reason for the return. Once your return is approved, we will provide detailed instructions on how to ship your item back to us.
  • Shipping: Customers are responsible for the return shipping costs unless the item arrived damaged or the return is due to an error on our part.

Refunds

  • Inspection: Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund within 3 business days.
  • Approval: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-7 business days, depending on your bank or credit card provider.
  • Partial Refunds: In some cases, only partial refunds are granted (e.g., items that are not in their original condition, damaged, or missing parts not due to our error).

Exchanges

  • We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us at info@chicboutiquebling.com.

Order Cancellations

  • Orders can be canceled within 24 hours of placing them. After this period, cancellations may not be possible if the order has already been processed or shipped. To cancel your order, email us at info@chicboutiquebling.com with your order number.

Damaged or Incorrect Items

  • If you received a damaged or incorrect item, please notify us within 48 hours of delivery. We will arrange for a replacement or a full refund at no additional cost to you.

Contact Us

  • For any questions regarding returns or refunds, please contact us at info@chicboutiquebling.com. We are here to help and ensure you have a pleasant shopping experience with The Chic Boutique.